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Crayons & Code

Accessibility Service Terms & Conditions

Effective from: 1st May 2025

Service Terms & Conditions

These terms apply to all accessibility testing and auditing services offered by Crayons & Code.

1. Payment Terms

One-off services (audits, setup, etc.): Payment is due before work begins, or 50% upfront with balance on completion, as agreed.

Ongoing services: Monthly payment via Direct Debit or card. Minimum term applies (typically 3 months). After the minimum term, you can cancel with 30 days' notice.

2. Late Payment

If payment is more than 7 days late, work may be paused until payment is received. For ongoing services, services may be suspended until payment is received.

3. Cancellation and Refunds

Ongoing services: After the minimum term (typically 3 months), you can cancel with 30 days' notice. No refunds for unused months, but no early cancellation fees if you've completed the minimum term.

Early cancellation: If you cancel before the minimum term is complete, the remaining balance for the minimum term becomes due immediately.

One-off services: If you cancel before work begins, any upfront payment is refundable. Once work has started, fees are non-refundable. If you cancel mid-project, you pay for work completed to date at standard hourly rates (currently £75/hour).

4. What's Included

What's included is detailed in each package description. Generally, this covers the work described, delivery of reports/deliverables, and any support calls or review sessions specified.

5. What's Not Included

Unless explicitly stated, the following are not included:

6. Scope Changes

If you want to add work beyond the original scope, I'll quote for the additional work. Changes are agreed before work starts. Original scope and pricing remain unchanged.

7. Timeline and Delays

Timelines are estimates based on typical projects. If there's a delay of over 14 days without required information or feedback, the project may be paused. When paused, timelines extend accordingly. No additional charges apply during pauses, but the project won't progress until information or feedback is provided.

8. Ownership and Intellectual Property

Reports and deliverables: Once paid, you own the reports and deliverables. You can use them as needed for your business.

Methodology and tools: My processes, methodologies, and any tools I've created remain my property, but you're free to use the insights and recommendations from reports.

9. Third-Party Services

If the service involves third-party tools, platforms, or services, those are subject to their own terms. I'm not liable for third-party service issues, but I'll help resolve problems where possible.

10. Data Protection

I handle your data in accordance with UK data protection laws. See the privacy policy for details. You're responsible for ensuring your website complies with data protection requirements for your visitors' data.

11. Liability

I provide services to high standards, but I'm not liable for indirect losses, lost profits, or consequential damages. My liability is limited to the value of the work completed. I'm insured for professional indemnity.

12. Legal Bits

These terms are governed by UK law. I'll always try to resolve things fairly before it goes legal. If we can't resolve a dispute, it will be handled through UK courts.

Audit Scope and Coverage

Audits cover the pages and templates specified in the package. Additional pages or templates are quoted separately.

WCAG Standards

Audits are conducted against WCAG 2.2 Level AA standards unless otherwise specified.

Legal Compliance

Accessibility audits help identify issues, but achieving legal compliance is your responsibility. I provide recommendations and can help implement fixes, but the audit itself doesn't guarantee compliance.

Questions? If anything is unclear, get in touch and I'll explain further.

Availability

Next full project start: March 2026.
Small jobs: 3 to 7 days. Capacity: up to 14 hours per week.

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