Service Terms & Conditions
These terms apply to all website packages services offered by Crayons & Code.
1. Payment Terms
One-off services (audits, setup, etc.): Payment is due before work begins, or 50% upfront with balance on completion, as agreed.
Ongoing services: Monthly payment via Direct Debit or card. Minimum term applies (typically 3 months). After the minimum term, you can cancel with 30 days' notice.
2. Late Payment
If payment is more than 7 days late, work may be paused until payment is received. For ongoing services, services may be suspended until payment is received.
3. Cancellation and Refunds
Ongoing services: After the minimum term (typically 3 months), you can cancel with 30 days' notice. No refunds for unused months, but no early cancellation fees if you've completed the minimum term.
Early cancellation: If you cancel before the minimum term is complete, the remaining balance for the minimum term becomes due immediately.
One-off services: If you cancel before work begins, any upfront payment is refundable. Once work has started, fees are non-refundable. If you cancel mid-project, you pay for work completed to date at standard hourly rates (currently £75/hour).
4. What's Included
What's included is detailed in each package description. Generally, this covers the work described, delivery of reports/deliverables, and any support calls or review sessions specified.
5. What's Not Included
Unless explicitly stated, the following are not included:
- Implementation work (unless specified in the package)
- Ongoing management beyond the service period
- Third-party tool costs or subscriptions
- Content creation or copywriting (unless specified)
- Design work (unless specified)
6. Scope Changes
If you want to add work beyond the original scope, I'll quote for the additional work. Changes are agreed before work starts. Original scope and pricing remain unchanged.
7. Timeline and Delays
Timelines are estimates based on typical projects. If there's a delay of over 14 days without required information or feedback, the project may be paused. When paused, timelines extend accordingly. No additional charges apply during pauses, but the project won't progress until information or feedback is provided.
8. Ownership and Intellectual Property
Reports and deliverables: Once paid, you own the reports and deliverables. You can use them as needed for your business.
Methodology and tools: My processes, methodologies, and any tools I've created remain my property, but you're free to use the insights and recommendations from reports.
9. Third-Party Services
If the service involves third-party tools, platforms, or services, those are subject to their own terms. I'm not liable for third-party service issues, but I'll help resolve problems where possible.
10. Data Protection
I handle your data in accordance with UK data protection laws. See the privacy policy for details. You're responsible for ensuring your website complies with data protection requirements for your visitors' data.
11. Liability
I provide services to high standards, but I'm not liable for indirect losses, lost profits, or consequential damages. My liability is limited to the value of the work completed. I'm insured for professional indemnity.
12. Legal Bits
These terms are governed by UK law. I'll always try to resolve things fairly before it goes legal. If we can't resolve a dispute, it will be handled through UK courts.
Packages Covered
These terms apply to all website packages offered by Crayons & Code:
- Kickstart Monthly Plan
- Support Scheme
- Straight-Up Build
What You're Getting
All packages include:
- Custom-designed, hand-coded website (not a template or builder)
- Mobile-friendly, responsive layouts
- Basic SEO setup
- Accessibility-first development
- Fast hosting with SSL on Kickstart and Support schemes - hosting is an optional extra for the Straight-Up build package
- Content structure and guidance
- Friendly, one-to-one support from Phil
What's Not Included
Unless explicitly stated, the following are not included:
- Logo or full branding
- Full copywriting (guidance is provided)
- Email hosting (setup advice available)
- E-commerce and online payments (handled separately - see e-commerce services)
- Large/complex features like bookings or memberships
Package-Specific Payment Terms
Payment terms vary by package:
- Kickstart Plan: £99 setup, then £79/month (24 months) or £89/month (12 months). Full term payment required - you commit to the full contract period (12 or 24 months).
- Support Scheme: £599 upfront, then £29/month. Minimum 6-month commitment (total minimum: £773), then cancel anytime with 30 days' notice.
- Straight-Up Build: From £1,499. No ongoing fees unless you opt in for hosting or support.
Package-Specific Cancellation Terms
Cancellation terms vary by package:
- Kickstart: The contract must be completed. Early cancellation requires payment of the remaining balance.
- Support Scheme: After the 6-month minimum, you can cancel with 30 days' notice. No early cancellation fees, but the minimum term must be completed.
- Straight-Up Build: No cancellation fees - you own the site once the invoice is paid.
Package-Specific Ownership
Ownership terms vary by package:
- Kickstart and Support Scheme: Once fully paid (all monthly payments completed for Kickstart, or balance settled for Support Scheme), the site is yours. Until then, it remains the property of Crayons & Code. You can move or host elsewhere once the balance is settled.
- Straight-Up Build: You own the site once the invoice is paid in full.
- Content ownership: You own all content you provide. I own the code, design, and structure until payment is complete, then ownership transfers to you.
Package-Specific Support
Support varies by package:
- Kickstart and Support Scheme: Minor updates only. This includes small text changes, content updates, minor layout tweaks, bug fixes, security patches, and basic hosting/SSL maintenance. New pages, new features, redesign work, complex integrations, or major structural changes are quoted separately.
- Straight-Up Build: Support is available at standard hourly rates (currently £75/hour) or via maintenance packages. No support is included by default.
Late Payment
If payment is more than 7 days late, site access may be restricted (read-only mode) until payment is received. Hosting and support services may also be suspended. Access is restored once payment is received.
Content and Timeline
You provide the content. I help structure it and guide you on what's needed. If there's a delay of over 14 days without content or feedback, the project may be paused. When paused, timelines extend accordingly. No additional charges apply during pauses, but the project won't progress until content or feedback is provided.
Hosting and Third-Party Services
Hosting, domains, and other third-party services are subject to their own terms. I'm not liable for third-party service issues, but I'll help resolve problems where possible. If hosting is included in your package (Kickstart and Support Scheme), I manage the relationship with the hosting provider.
Questions? If anything is unclear, get in touch and I'll explain further.