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Crayons & Code

Keep your site running smoothly

Affordable, no-fuss maintenance packages to keep your site secure, fast, and accessible - even if I didn't build it.

Support options

Tier

Basic

From £115 per month
  • Hours included Around 2.5 hours per month
  • What's included Essential updates and patches. Uptime checks. Performance check. Minor content and layout tweaks.
  • Response time Reply within 2 working days
  • Reporting Monthly task log
Choose plan: Basic Minor tweaks means small changes to existing content and layout. It excludes new features, new page sets, redesign work, and complex integrations.
Tier

Intermediate

From £229 per month
  • Hours included Around 4 hours per month
  • What's included Everything in Basic. Performance and accessibility monitoring. Regular small improvements across templates and components.
  • Response time Reply within 1 working day
  • Reporting Monthly task log plus a short summary of results and next priorities
Choose plan: Intermediate This tier suits teams who want steady progress. You get a clear list of priorities, then work shipped each month.
Tier

Premium

From £349 per month
  • Hours included Around 6 hours per month
  • What's included Everything in Intermediate. Deeper monitoring. Quarterly accessibility and performance audits. Custom reporting.
  • Response time Reply within 1 working day, with priority handling for urgent issues
  • Reporting Monthly report plus quarterly audit summaries
Choose plan: Premium This tier suits organisations who need evidence and accountability. You get progress you can share with stakeholders.

Great value compared to standard hourly rates

All maintenance packages include a substantial discount compared to standard hourly work (£75/hour). Here's what you save:

Plus, you get ongoing monitoring, reporting, and priority support included - not just billable hours.

Why ongoing maintenance matters

A small monthly routine stops small issues turning into expensive repairs. Read about maintenance plans that pay for themselves.

What's included as standard

What I need from you

What I support

What I do not cover inside a monthly tier

Those jobs go through the hourly rate or a scoped quote. Read about maintenance and support with me.

Optional Extras

Bundle it and save

If you're getting a new site with me, you can add a maintenance package and save 10-15% off the combined cost. Ideal if you want a full end-to-end setup and don't want to worry about things afterwards.

See packages and pricing Book a call

Want the full terms?

Here's everything laid out clearly: Maintenance & Support Terms & Conditions.

FAQs

What is included in a maintenance package?

Packages include security updates, performance monitoring, accessibility checks, backups, and support hours. Higher tiers include more hours and additional features like monthly reports.

Can I use maintenance if you did not build my site?

Yes. I can maintain sites I did not build, though I may need time to understand the setup first. Some complex platforms may have limitations.

What happens if I need more hours than my package includes?

Extra hours are billed at the hourly rate. You can upgrade your package, or we can add hours as a one-off.

Do maintenance packages include hosting?

Hosting is separate. I can help with hosting setup, migration, or recommendations, but hosting costs are billed separately by the hosting provider.

How quickly do you respond to support requests?

Response times vary by tier. Basic tier: within 5 working days. Standard tier: within 3 working days. Premium tier: within 1 working day.

Can I cancel my maintenance package?

Yes. Packages are monthly and can be cancelled with 30 days notice. You keep access until the end of your billing period.

What if I need emergency support?

Emergency support is not included in standard packages. Critical issues are handled case-by-case, and may incur additional charges.

Areas I work in

Availability

Next full project start: March 2026.
Small jobs: 3 to 7 days. Capacity: up to 14 hours per week.